To activate your UK TV box, please type in your MAC address below, press the check Mac button and the subscription pull-down menu will appear. You will find the MAC address on a sticker underneath your Set top Box. It is a 12 digit number separated by colons. Example 1a:2b:3c:4d:5e - the numbers and letters you will use are 0-9 and A-F. The "0" in the MAC are zero's, not the letter "O". You must type in the colons but do not type in Mac:.
To upgrade an existing subscription to a different package, type in your MAC and select the package you want.
It may take up to 5 minutes to activate your box. If after 5 minutes your box is not activated, then please reboot your box. It should then work.
Important - WIFI dongles with Antennas MUST go in the FRONT USB port NOT the back. WIFI dongles without antennas may be used in the front or the back USB port.
Annual Subscription holders: If you wish to suspend / resume your service,
please email us at email@example.com
Please include your name, MAC address of your box and the date you
want your suspension to start.